Return & Exchange Policy
Effective Date: [Insert Date]
At Yoga Supplies Manufacturers, we value long-term partnerships and your satisfaction is our priority. We understand that sometimes returns are necessary, and we’re here to make the process smooth and fair — especially in the context of bulk and custom orders.
1. Eligibility for Returns
We accept return requests under the following conditions:
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Items must be unused, in original packaging, and returned within 14 days of receipt.
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For bulk or wholesale orders, only defective or incorrectly shipped items are eligible.
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Custom-designed products (OEM/ODM) are not eligible for return unless there is a manufacturing defect.
2. Return Process
To initiate a return:
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Email our support team at [insert email] within 14 days of receiving your order.
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Include your order number, photos (if damaged or defective), and reason for return.
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We will review and respond within 2 business days with return instructions.
Note: All returns must be pre-approved. Unauthorized returns may be declined.
3. Refunds & Credits
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Approved returns will be refunded within 7 business days after we receive and inspect the item(s).
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Refunds are issued to the original payment method or via store credit (based on customer preference).
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Shipping costs are non-refundable unless the error was on our part.
4. Exchanges
Need a replacement? No problem. If an item arrives damaged or incorrect, we’ll offer:
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A free exchange with shipping covered by us, or
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A full refund, depending on availability and your preference.
5. Restocking Fee
For non-defective bulk returns, a 15% restocking fee may apply to cover inspection and repackaging.
6. Damaged or Lost Items
If your items arrive visibly damaged or lost in transit, please notify us immediately with clear photos. We’ll resolve the issue with urgency — your satisfaction is our responsibility.
7. International Orders
Returns for international orders follow the same process, but customers are responsible for return shipping costs unless the item is faulty.